Ten-plus years in IT. Now closing yours.

One of our Salesforce accounts broke down and was affecting the team's daily work. I dug into the account, found what was wrong, and fixed it myself without needing to escalate it further up the chain. The fix was recognized company-wide — the head of the department and senior managers acknowledged it directly in a note sent out to the wider team. A colleague, Ash V., added that my depth of product knowledge was a real asset to the business. It's one of the moments that showed me I don't just resolve tickets — I solve problems other people get stuck on.

A lawn care business owned by Sandra W. had its computer mishandled by their on-site IT support, who didn't fully understand what they were working with — putting all of her business files at risk. I troubleshot the issue remotely, recovered and backed up everything, and added a security override so the same mistake couldn't happen again. The outcome earned me a $200 recognition award for the fix.

My team needed to onboard 27 new trainees, and the original plan called for a full week to get everyone their system access and equipment ready. I streamlined the process and completed the entire onboarding — access setup, testing, and a final run-through — in 3 days instead of 7. Everyone was ready to start on time, with nothing missed. Norman A. sent a company-wide note afterward recognizing the turnaround.